Refund & Returns Policy

Last Updated: July 16, 2026

At Toy Galaxy, operated by ONEIL ECOM LLC, we want every customer to shop with confidence. If you’re not completely satisfied with your purchase, we’re here to help. This Refund & Returns Policy explains the conditions, procedures, and timelines for returns, exchanges, refunds, and order cancellations for purchases made through toyworldhub.store.

1. Return Eligibility

Return Period

Eligible products may be returned within 30 days of the delivery date.

Return Requirements

To qualify for a return, items must:

  • Be unused and in their original condition.
  • Be returned in the original manufacturer packaging.
  • Include all accessories, manuals, inserts, and tags (where applicable).
  • Be free from damage caused by misuse, neglect, or normal wear after delivery.

Items Not Eligible for Return

Unless they arrive damaged, defective, or incorrect, the following items are generally non-returnable:

  • Personalized or custom-made products
  • Clearance or final sale merchandise
  • Opened consumable or disposable products (where applicable)
  • Items damaged due to improper handling or customer misuse
  • Products returned without required components or packaging

2. How to Return an Item

To begin a return, please follow these steps:

  1. Contact our customer support team at support@toyworldhub.store.
  2. Include your order number along with the reason for your return request.
  3. If your request is approved, we will issue a Return Merchandise Authorization (RMA) number and provide detailed return instructions.
  4. Securely package your item to prevent damage during shipping and include the RMA number inside the package.
  5. Ship the package to the return address provided by our support team within 14 days of receiving your RMA.

Please note that returns sent without an authorized RMA may be delayed or refused.

3. Refund Policy

Once your returned item has been received, it will be inspected to verify that it meets our return requirements.

If approved:

  • Refunds are generally processed within 7–10 business days.
  • Refunds will be issued to the original payment method used for the purchase.
  • Processing times may vary depending on your bank, credit card issuer, or payment provider.

Please note:

  • Original shipping charges are non-refundable unless the return results from our error.
  • Customers are responsible for return shipping costs unless the item received was defective, damaged, or incorrect.
  • If a return does not meet our eligibility requirements, we will notify you regarding the outcome.

4. Exchanges

We are happy to replace eligible products when replacement inventory is available.

To request an exchange:

  • Contact us at support@toyworldhub.store.
  • Provide your order number and specify the item you wish to exchange.
  • Our team will confirm product availability and provide further instructions.

Customers are generally responsible for exchange shipping costs unless the exchange is required because we shipped the wrong item or the product arrived damaged or defective.

5. Damaged, Defective, or Incorrect Items

We carefully inspect every order before shipment. However, if your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number
  • Clear photographs of the product
  • Photos of the shipping box and packaging
  • A brief description of the problem

After reviewing your request, we may offer one of the following solutions:

  • A replacement product
  • A replacement shipment
  • A full refund
  • A partial refund, when appropriate

Our customer support team will work to resolve your issue as efficiently as possible.

6. Order Cancellations

Orders may be canceled only before they enter processing or shipment.

If you need to cancel an order, please contact us immediately at support@toyworldhub.store.

Once an order has been processed or shipped, it can no longer be canceled and must follow the return procedure described in this policy.

7. Contact Us

If you have any questions regarding our Refund & Returns Policy or need assistance with a return or exchange, please contact us.

Toy Galaxy
ONEIL ECOM LLC
3944 Brooklyn Ave
Kansas City, MO 64130
United States

Website: toyworldhub.store

Email: support@toyworldhub.store

Phone: +1-315-202-9675