Shipping Policy

Last Updated: July 16, 2026

At Toy Galaxy, operated by ONEIL ECOM LLC, we are committed to processing and delivering your orders as quickly and efficiently as possible. This Shipping Policy explains our processing times, delivery estimates, shipping methods, and other important information regarding orders placed through toyworldhub.store.

1. Order Cut-Off Time

Our daily order cut-off time is:

1:00 PM EST (Monday–Friday)

  • Orders placed before 1:00 PM EST are typically processed the same business day.
  • Orders placed after the cut-off time, on weekends, or on U.S. public holidays will begin processing on the next business day.

2. Order Processing Time

Most orders are prepared and dispatched within:

0–1 Business Days (Monday–Friday)

During peak shopping seasons, promotional events, or holidays, processing may require additional time. If there is a significant delay, we will notify you using the email address provided with your order.

3. Estimated Delivery Time

After your order has been shipped, estimated delivery is:

5–9 Business Days (Monday–Friday)

Delivery times may vary depending on several factors, including:

  • Delivery location
  • Weather conditions
  • Carrier operations
  • Seasonal shipping volumes
  • Public holidays
  • Other unforeseen circumstances

While we make every effort to deliver within the estimated timeframe, delivery dates cannot be guaranteed.

4. Shipping Rates

We are pleased to offer:

FREE Standard Shipping on all orders shipped within the United States.

There is no minimum purchase requirement to qualify for free standard shipping.

5. Shipping Carriers

To ensure dependable delivery, we work with trusted shipping partners, including:

  • USPS
  • UPS
  • FedEx

The carrier used for your shipment is selected automatically based on your delivery location, package dimensions, and available shipping services.

6. Order Confirmation & Shipment Tracking

After your order is placed, you will receive an order confirmation email.

Once your order has been processed and shipped, you will receive another email containing:

  • Your shipment tracking number
  • Shipping carrier information
  • A tracking link so you can monitor your package

If you have not received tracking information within two business days after placing your order, please contact our customer support team.

7. Shipping Delays

Although most shipments arrive within the estimated delivery period, unexpected delays can occasionally occur due to circumstances beyond our control.

If your order has not arrived:

  • Allow an additional 2 business days for possible carrier delays.
  • Review your tracking information for the latest shipment updates.
  • Contact our support team with your order number if your package remains delayed.

We will work with the shipping carrier to help resolve the issue as quickly as possible.

8. Damaged, Lost, or Incorrect Orders

If your package arrives damaged, contains the wrong item, or is missing products, please notify us within 7 days of delivery.

To assist us in resolving your claim, please provide:

  • Your order number
  • Clear photographs of the product
  • Photos of the shipping box and packaging
  • A brief description of the issue

After reviewing your request, we may provide one of the following solutions:

  • A replacement product
  • A replacement shipment
  • A full refund
  • A partial refund, when appropriate

9. Order Cancellations

Orders may only be canceled before they enter processing.

If you wish to cancel your order, please contact us immediately at support@toyworldhub.store.

Once processing or shipment has begun, orders cannot be canceled and must follow the procedures outlined in our Refund & Returns Policy.

10. Customer Support Hours

Our customer support team is available during the following business hours:

Monday – Friday
9:30 AM – 4:00 PM EST

We strive to respond to all inquiries promptly during normal business hours.

11. Contact Us

If you have any questions about this Shipping Policy or need assistance with your order, please contact us.

Toy Galaxy
ONEIL ECOM LLC
3944 Brooklyn Ave
Kansas City, MO 64130
United States

Website: toyworldhub.store

Email: support@toyworldhub.store

Phone: +1-315-202-9675